What do I get for my AuctionACCESS membership?

• Simplified registration at more than 180 wholesale auctions and online channels across North America
• A more secure buy and sell environment, with access limited to licensed, registered dealers and their authorized representatives
• Exclusive offers from participating auction companies and locations
• View registration status online, add or remove representatives on your account at any time
• Free access to your AuctionACCESS account via myACCESS at www.auctionaccess.com
• Exclusive offers through our affiliated programs. For the current list of offers click here.

What additional affiliated programs/discounts can we expect from our AuctionACCESS membership?

New AuctionACCESS membership benefits and amenities from affiliate partners and participating auction companies will be added continually. AutoTec is currently investigating programs to assist our members with shipping, guidebooks, and advertising among other things.

For the latest, login to myACCESS^sm at http://www.auctionaccess.com
If you do not have a myACCESS^sm login, activation is easy and free with your paid membership.

Where can I get more information?

More information can be found at http://www.auctionaccess.com
or feel free to call an AutoTec Customer Service Representative toll-free M-F, 6am to 7pm CST at 800-665-2133 in the U.S., 205-414-2700 outside the U.S.

Where can I use my AuctionACCESS card?

You can use your AuctionACCESS card at over 180 auctions in North America. Use our map to find the one closest to you!

I have an AuctionACCESS card, does that mean I'm registered at all auctions?

Your AuctionACCESS card simplifies the registration process at all participating auctions. However, since each auction operates independently they each have their own business procedures and requirements. In order to register with a new auction you plan to visit please choose one of the following three options:

• Pre-Register with the auction by using myACCESS^sm.
• Contact the auction you wish to attend prior to the sale and provide them with your AuctionACCESS number.
• Register with the auction on the day of the sale using your AuctionACCESS card.

My AuctionACCESS card doesn't work, what should I do?

There are several reasons that an AuctionACCESS card might stop working. They include:

• You are not registered at the auction at which you are trying to use the card. In this case, you will need to stop by Dealer Registration so that the auction can activate you.
• The Dealer License or other required document for your dealership has expired since your last visit to an auction. Some auctions will temporarily deactivate a dealership under these conditions. Stop by Dealer Registration to resolve the situation.
• Your status at the auction will not permit you to buy or sell until speaking with an auction representative in Dealer Registration. Stop by Dealer Registration to resolve the situation.
• You've reported the card lost or stolen. If you find a card that you had previously reported as lost or stolen, throw it away and wait for your new card. A lost card is permanently deactivated immediately upon AutoTec's notification of a lost or stolen card.
• The magnetic stripe on the back of the card is dirty. An alcohol swab will clean the stripe and usually resolves this problem.
• The magnetic stripe has been demagnetized. You will need to request a new card. You can do this in any auction's Dealer Registration department.

Why do you require a form of photo identification?

One of the outcomes of the tragedy of September 11th has been an increased government requirement for businesses to "know their customers". To assist our customers with this requirement, we require a valid form of photo identification to help them recognize their buyers and sellers. Using the photo as well as the identification number from the photo identification provides the auction with the information they need to stay in government compliance. It also helps protect you against possible identity theft. Valid forms of photo identification are a state or province issued driver's license, a state or province issued "official identification" card, a U.S., Canadian or Mexican passport, or a Mexican voter registration card.

Is it safe to use this site for my personal information?

myACCESS^sm uses an industry standard encryption scheme for all your information. Encryption helps protect your private information so that a third party cannot read it. Encryption is the scrambling of information for online transmissions back and forth between two points. AutoTec's goal is to keep your information safe. When you fill out an online registration form or provide personal information, you transmit this information to AutoTec over the Internet. Accessing your AuctionACCESS dealership or representative information online also involves Internet transmissions between your computer and AutoTec. All online transmissions are encrypted. The effectiveness or level of security, for encryption is measured in terms of bits. 128-bit encryption is the industry standard encryption scheme currently in use. myACCESS^sm requires a browser that can support 128-bit encryption.

I'm not comfortable providing my information over the Internet. What should I do?

You can either visit any of our subscribing auctions and register there, or contact one of our Customer Service Representatives by phone at 800-665-2133 (from the US or Canada)
or 205-414-2700.

My dealership information is all wrong. What should I do?

You can choose any one of three solutions for this problem:

• Correct the information online by using myACCESS^sm.
• Contact our Customer Service Department by phone at 800-665-2133 (from the US or Canada)
  or 205-414-2700.
• Request assistance at any of our subscribing customer locations.

My personal information is all wrong. What should I do?

You can choose any one of three solutions for this problem:

• Correct the information online by using myACCESS^sm.
• Contact our Customer Service Department by phone at 800-665-2133 (from the US or Canada)
  or 205-414-2700.
• Request assistance at any of our subscribing customer locations.

My name is spelled wrong on my card. What should I do?

Use myACCESS^sm to correct your name. Be sure to request a new card after making the correction. The new card will be sent to the auction you specified for delivery within 2 weeks.

Request assistance at any of our subscribing customer locations.